Customer Engagement Score
Performance
Business Metrics Assessment
Importance of Metrics
Key Performance Indicators
Reporting Business Metrics
Metrics for Evaluating BI Success
Key Success Metrics
Key Indicators 
Key indicators can be broadly classified into several categories: Financial Indicators Operational Indicators
Customer Indicators Employee Indicators Market Indicators 1
...Indicator Description Customer Satisfaction
Score (CSAT) Measures customer satisfaction with a product or service
...Employee Satisfaction Index - Gauges employee satisfaction and
engagement levels
...
Performance 
Net Profit Margin, Return on Investment (ROI)
Customer Metrics that evaluate customer satisfaction and retention
...Customer Satisfaction
Score (CSAT), Net Promoter Score (NPS) Operational Metrics that measure operational efficiency
...Employee Turnover Rate, Employee
Engagement Score 3
...
Business Metrics Assessment 
Inventory Turnover, Cycle Time, Capacity Utilization
Customer Metrics Metrics that measure customer satisfaction and
engagement ...Net Promoter
Score (NPS), Customer Lifetime Value (CLV), Churn Rate Employee Metrics Metrics that gauge employee performance and satisfaction
...
Importance of Metrics 
Customer Metrics: These metrics evaluate customer satisfaction and
engagement ...Customer Service Customer Satisfaction
Score (CSAT), Net Promoter Score (NPS) Evaluates customer satisfaction and loyalty
...
Key Performance Indicators 
Examples include sales revenue, profit margins, and
customer acquisition costs
...Examples include customer satisfaction ratings and employee
engagement levels
...Customer Service Customer Satisfaction
Score (CSAT) A measure of how products and services meet customer expectations
...
Reporting Business Metrics 
Production Costs, Cycle Time, Inventory Turnover
Customer Metrics Metrics that measure customer satisfaction and
engagement ...Net Promoter
Score (NPS), Customer Retention Rate, Customer Lifetime Value (CLV) Employee Metrics Metrics that evaluate employee performance and satisfaction
...
Metrics for Evaluating BI Success 
Customer KPIs: Metrics that focus on customer satisfaction and
engagement, such as Net Promoter
Score (NPS) and customer retention rates
...
Key Success Metrics 
Revenue Growth, Profit Margin, Return on Investment (ROI)
Customer Metrics Metrics that assess customer satisfaction and
engagement ...Net Promoter
Score (NPS), Customer Satisfaction Score (CSAT), Customer Lifetime Value (CLV) Operational Metrics Measures that evaluate the efficiency of operations
...
Key Indicators 
used in business analytics and business intelligence to provide insights into various aspects of operations, finance, and
customer behavior
...Investment (ROI) Current Ratio Operational Indicators Customer Satisfaction
Score (CSAT) Employee Turnover Rate Average Order Fulfillment Time Inventory Turnover Ratio Marketing Indicators
...Period) x 100 Employee Satisfaction Index Measures employee satisfaction and
engagement within the organization
...
Key Performance Metrics Analysis 
By utilizing descriptive analytics, businesses can gain insights into their operational efficiency,
customer satisfaction, and financial health
...Utilization, Order Fulfillment Rate Customer Metrics Metrics that evaluate customer satisfaction and
engagement ...Net Promoter
Score (NPS), Customer Retention Rate, Customer Lifetime Value (CLV) Employee Metrics Metrics that measure employee performance and satisfaction
...
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