Customer Service
Behavior
Utilizing Reports for Insights
Data Mining Techniques for Supply Chain Management
Assessments
Operational Analytics
Data Mining Techniques for Market Research
User Experience Metrics
Feedback 
Importance of Feedback in Business Feedback is crucial for businesses as it provides insights into various aspects of operations,
customer satisfaction, and employee performance
...helps organizations to: Identify strengths and weaknesses Enhance customer experiences Improve product and
service quality Drive employee engagement and productivity Facilitate informed decision-making 2
...
Behavior critical: Reason Description Improved
Customer Insights Analyzing consumer behavior helps businesses understand customer needs, preferences, and buying patterns
...Customer
Service: Analyzing customer interactions can help improve service delivery and enhance customer satisfaction
...
Utilizing Reports for Insights Organizations leverage reports to gain a deeper understanding of their operations,
customer behavior, and market trends
...Churn Rate: The percentage of customers who stop using a product or
service over a given period
...
Data Mining Techniques for Supply Chain Management involves the coordination and management of a complex network of interconnected businesses involved in the provision of goods and
services
...Planning Sourcing Manufacturing Delivery Returns Effective SCM is essential for minimizing costs, maximizing
customer satisfaction, and gaining a competitive advantage
...
Assessments most common types: Data Quality Assessment Risk Assessment Performance Assessment Market Assessment
Customer Assessment Data Quality Assessment Data quality assessment involves evaluating the accuracy, completeness, consistency, and reliability of data used in analytics
...Description Target Customer Satisfaction Score Measures customer satisfaction with products/
services
...
Operational Analytics Overview Operational analytics leverages various data sources, including transaction data,
customer interactions, and supply chain metrics, to provide insights that help organizations streamline processes, reduce costs, and enhance customer satisfaction
...Increased Customer Satisfaction Understanding customer behavior and preferences to enhance
service delivery
...
Data Mining Techniques for Market Research In market research, data mining techniques can be applied to
customer data, sales records, social media interactions, and more
...Description Customer Churn Prediction Identifying customers who are likely to stop using a
service ...
User Experience Metrics Experience (UX) Metrics are quantitative measurements used to evaluate the quality of a user's experience with a product,
service, or system
...Importance of User Experience Metrics In today's competitive market, understanding
customer satisfaction is crucial
...
Optimize Marketing Spend through Data Understand
customer behavior and preferences
...Description Key Features Google Analytics A web analytics
service that tracks and reports website traffic
...
Evaluating Marketing Campaign Success with Data Common KPIs include: Return on Investment (ROI)
Customer Acquisition Cost (CAC) Conversion Rate Click-Through Rate (CTR) Engagement Metrics (likes, shares, comments) Brand Awareness Metrics (reach, impressions) Key Metrics for Evaluating Success To effectively evaluate marketing
...Some popular tools include: Google Analytics - A web analytics
service that tracks and reports website traffic
...
Nebenberuflich selbstständig 
Nebenberuflich selbständig ist, wer sich neben seinem Hauptjob im Anstellungsverhältnis eine selbständige Nebentigkeit begründet.
Deutsch
Österreich
Italiano
English
Français
Español
Nederlands
Português
Polski
