Employee Retention
Constructs
Maximize Customer Satisfaction
Leveraging Data for Performance Improvement
Business Objectives
Analyzing Performance Metrics
Improving Business Decisions Using Predictions
Key Metrics
Performance Metrics 
Customer Satisfaction Score (CSAT) Net Promoter Score (NPS) Customer
Retention Rate
Employee Metrics Employee Turnover Rate Employee Satisfaction Index Training Effectiveness Importance of Performance
...
Application Inventory Optimization Logistics Management Human Resources
Employee Turnover Prediction Recruitment Optimization Performance Analytics Industry-Specific Applications 1
...Churn Prediction Identifying customers likely to discontinue service to implement
retention strategies
...
Constructs Examples include sales figures,
employee turnover rates, and customer feedback scores
...Survey scores, Net Promoter Score (NPS), customer
retention rates
...
Maximize Customer Satisfaction Employee Training and Engagement Investing in employee training ensures that staff are equipped to provide excellent customer service
...Customer
Retention Rates Tracking customer retention rates can indicate satisfaction levels
...
Leveraging Data for Performance Improvement processes Enhancing product quality Improving customer satisfaction Reducing operational costs Increasing
employee productivity The Role of Data Analytics Data analytics plays a crucial role in performance improvement by providing insights that guide decision-making
...Employee Engagement: Measuring employee satisfaction and
retention rates
...
Business Objectives Employee Objectives: Goals that focus on employee satisfaction, development, and
retention ...
Analyzing Performance Metrics Customer Satisfaction Score (CSAT) Net Promoter Score (NPS) Customer
Retention Rate
Employee Metrics Employee Turnover Rate Employee Satisfaction Index Training Effectiveness Importance of Performance
...
Improving Business Decisions Using Predictions Organizations that adopt predictive analytics can: Improve operational efficiency Enhance customer satisfaction and
retention Optimize marketing strategies Reduce risks and fraud Boost sales and revenue 2
...4 Human Resources Predictive analytics also finds applications in human resources, where it can help in:
Employee Retention: Identifying factors that contribute to employee turnover
...
Key Metrics Order Fulfillment Time Inventory Turnover
Employee Productivity Customer Metrics Metrics that measure customer satisfaction and engagement
...Employee Turnover Rate: Measures the rate at which employees leave an organization, reflecting employee satisfaction and
retention ...
Performance Data Production efficiency Supply chain metrics Quality control statistics
Employee Performance Data Employee productivity Employee satisfaction surveys Turnover rates Customer Performance Data
...
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