Online Interactions
Enhance Customer Experience
Enhancing Customer Experience
User Behavior
Visualizing Customer Journeys
Customer Behavior Analysis
Data Mining for Customer Feedback Improvement
Behavioral Analysis
Analyzing Brand Perception 
Brand perception refers to the way consumers view and interpret a brand based on their experiences, beliefs, and
interactions ...Influence on New Customers: Word-of-mouth and
online reviews can significantly affect new customer acquisition
...
Enhance Customer Experience Enhancing customer experience (CX) is a strategic approach that businesses adopt to improve the
interactions and overall satisfaction of their customers
...
Enhancing Customer Experience Overview Customer experience encompasses the
interactions and perceptions that a customer has with a brand throughout their entire journey
...Omni-channel Support Providing consistent customer service across various channels, such as
online, in-store, and mobile
...
User Behavior Web Analytics: Using tools such as Google Analytics to track user
interactions on websites
...E-commerce In the e-commerce sector, understanding user behavior helps in optimizing the
online shopping experience
...
Visualizing Customer Journeys Visualizing customer journeys is a crucial aspect of business analytics that helps organizations understand and improve the
interactions customers have with their brand
...Channels The mediums through which customers interact with the brand, such as
online, in-store, or via mobile apps
...
Customer Behavior Analysis Web Analytics: Tracking
online behavior through tools like Google Analytics to understand user
interactions on websites
...
Data Mining for Customer Feedback Improvement valuable information from vast amounts of customer feedback, which can come from various sources such as surveys, social media,
online reviews, and customer support
interactions ...
Behavioral Analysis It focuses on understanding how customers interact with products, services, and brands, and how these
interactions influence decision-making processes
...Product development, advertising strategies Web Analytics Analyzing
online behavior through website data, such as page views and click-through rates
...
Trends in Customer Behavior Customers are increasingly using
online platforms for shopping, research, and engagement
...Customer Experience Focus on creating enjoyable customer
interactions ...
Customer Experience Customer Effort Score (CES): Evaluates the ease of customer
interactions with the brand
...Seamless Omnichannel Experience: Ensure a consistent experience across all customer touchpoints, including
online and offline channels
...
Geschäftsiee Selbstläufer 
Der Start in die eigene Selbständigkeit beginnt mit einer Geschäftsidee u.zw. weit vor der Gründung des Unternehmens. Ein gute Geschäftsidee mit neuartigen Ideen und weiteren positiven Eigenschaften wird zur
"Selbstläufer Geschäftsidee". Hier braucht es dann nicht mehr viel, bis ein grosser Erfolg entsteht ...
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