Customer Engagement Score
Key Performance Indicators
Data Analysis Metrics
Analyzing Operational Metrics for Business Improvement
Visualizing Success Metrics for Organizations
Analyzing Performance Metrics Effectively
Business Goals
Improve Business Performance Metrics
Business Objectives 
Customer Objectives: Goals aimed at enhancing customer satisfaction and loyalty
...Increase social media
engagement by 30% in the next quarter
...Customer Objectives Achieve a customer satisfaction
score of 90% or higher in the next survey
...
Key Performance Indicators Finance
Customer Acquisition Cost (CAC) Total cost of acquiring a new customer, including marketing and sales expenses
...General Business Customer Satisfaction
Score (CSAT) Measure of customer satisfaction based on surveys and feedback
...Make KPIs Visible: Share KPI results with all stakeholders to foster transparency and
engagement ...
Data Analysis Metrics progress towards goals Identify trends and patterns in data Optimize processes and improve efficiency Enhance
customer satisfaction and
engagement Allocate resources effectively Types of Data Analysis Metrics Data analysis metrics can be categorized into various types based on their
...Average Purchase Value × Average Purchase Frequency × Customer Lifespan Net Promoter
Score (NPS) A measure of customer loyalty and satisfaction
...
Analyzing Operational Metrics for Business Improvement Ensures
customer satisfaction and reduces defects
...Customer Metrics Tracks customer satisfaction and
engagement ...Net Promoter
Score (NPS): A measure of customer loyalty and satisfaction
...
Visualizing Success Metrics for Organizations Features such as tooltips, filters, and drill-down options can enhance user
engagement ...Customer Satisfaction
Score (CSAT) Assesses customer satisfaction through surveys and feedback
...
Analyzing Performance Metrics Effectively Customer Metrics: Metrics that evaluate customer satisfaction and
engagement, such as Net Promoter
Score (NPS), customer retention rate, and average response time
...
Business Goals Marketing Goals: These goals relate to market positioning, brand awareness,
customer acquisition, and retention strategies
...Employee Goals: These goals pertain to workforce development, including training,
engagement, and retention initiatives
...social media following by 50% 3 months Customer Service Improve customer satisfaction
score to 90% 12 months Employee Increase employee retention rate by 10% 12 months Aligning Business Goals with Strategy
...
Improve Business Performance Metrics Order Fulfillment Time, Inventory Turnover, Production Efficiency
Customer Metrics Measures that assess customer satisfaction and
engagement ...Net Promoter
Score (NPS), Customer Retention Rate, Customer Lifetime Value (CLV) Employee Metrics Metrics that evaluate employee performance and satisfaction
...
Innovation Strategies They help organizations to: Enhance competitive advantage Improve
customer satisfaction Increase operational efficiency Adapt to market changes Attract and retain talent Types of Innovation Strategies Organizations can adopt various innovation strategies based on their goals
...Customer satisfaction
score of 85% for newly launched products
...Employee
Engagement Level of employee involvement in innovation initiatives
...
Metrics Customer Metrics: These metrics evaluate customer satisfaction,
engagement, and retention
...Customer Satisfaction
Score (CSAT) Customer Measures how satisfied customers are with a company's products or services
...
Eine Geschäftsidee ohne Eigenkaptial 
Wenn ohne Eigenkapital eine Geschäftsidee gestartet wird, ist die Planung besonders wichtig. Unter Eigenkapital zum Selbstständig machen versteht man die finanziellen Mittel zur Gründung eines Unternehmens. Wie macht man sich selbstständig ohne den Einsatz von Eigenkapital? Der Schritt in die Selbstständigkeit sollte gut überlegt sein ...
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