Customer Satisfaction Score
Performance
Reporting on Key Metrics for Businesses
Objectives
Outcomes
Data Mining Techniques for Performance Metrics
Key Performance Indicators Overview
User Metrics
Performance Improvement 
Customer Satisfaction: Better performance often results in improved customer experiences
...Balanced
Scorecard A strategic planning and management system that aligns business activities to the vision and strategy of the organization
...
Performance 
Order Fulfillment Time
Customer KPIs Indicators of customer
satisfaction and engagement
...Customer Satisfaction
Score (CSAT) Employee KPIs Metrics that reflect employee performance and engagement
...
Reporting on Key Metrics for Businesses 
Production Efficiency, Cycle Time, Inventory Turnover
Customer Metrics Metrics that gauge customer
satisfaction and engagement
...Net Promoter
Score (NPS), Customer Lifetime Value (CLV), Churn Rate Employee Metrics Metrics that assess employee performance and satisfaction
...
Objectives 
Customer Objectives Goals aimed at enhancing customer
satisfaction and loyalty
...Achieve a customer satisfaction
score of 90% by the end of Q4
...
Outcomes 
Improved production time, reduced waste
Customer Outcomes Results that affect customer
satisfaction and engagement
...Higher customer retention rates, increased net promoter
score (NPS) Employee Outcomes Impacts on employee performance and satisfaction
...
Data Mining Techniques for Performance Metrics 
revenue growth, return on investment (ROI) Operational Metrics: Efficiency ratios, production rates, cycle times
Customer Metrics: Customer
satisfaction scores, net promoter score (NPS), customer retention rates Employee Metrics: Employee satisfaction, turnover rates, productivity levels Data
...
Key Performance Indicators Overview 
Finance
Customer Acquisition Cost (CAC) The cost associated with acquiring a new customer
...General Business Customer
Satisfaction Score (CSAT) A measure of how products and services meet customer expectations
...
User Metrics 
essential for businesses to understand how users interact with their offerings, enabling data-driven decisions to improve user
satisfaction and drive growth
...organizations can: Enhance user experience Identify areas for improvement Optimize marketing strategies Increase
customer retention Drive product development Types of User Metrics User metrics can be categorized into several types, each providing unique insights into user behavior
...User Satisfaction
Score (USS) A metric derived from user feedback, often measured through surveys or ratings
...
Analyzing Business Performance 
Customer KPIs: Metrics that evaluate customer
satisfaction and engagement, such as Net Promoter
Score (NPS), customer retention rate, and average response time
...
Business Goals 
Marketing Goals: These goals relate to market positioning, brand awareness,
customer acquisition, and retention strategies
...Customer Service Goals: Focused on enhancing customer
satisfaction and loyalty, these goals may involve improving response times and service quality
...social media following by 50% 3 months Customer Service Improve customer satisfaction
score to 90% 12 months Employee Increase employee retention rate by 10% 12 months Aligning Business Goals with Strategy
...
Nebenberuflich (z.B. mit Nebenjob) selbstständig u. Ideen haben
Der Trend bei der Selbständigkeit ist auf gute Ideen zu setzen und dabei vieleich auch noch nebenberuflich zu starten - am besten mit einem guten Konzept ...
Nebenberuflich selbstständig 
Nebenberuflich selbständig ist, wer sich neben seinem Hauptjob im Anstellungsverhältnis eine selbständige Nebentigkeit begründet.