Customer Satisfaction Surveys
Communication Analysis
Data Analysis Techniques for Performance Review
Assessment
Research Analysis
Using Data for Decisions
Data Analytics
Stakeholder Engagement
Text Analysis Frameworks 
and tools for processing, analyzing, and interpreting text data, which can come from various sources such as social media,
customer feedback, and internal documents
...Resource Management: Analyzing employee feedback and
surveys can help organizations improve workplace culture and employee
satisfaction ...
Textual Data Analysis Text Analytics, enabling organizations to make informed decisions based on unstructured data sources such as social media,
customer feedback, and internal documents
...Healthcare Mining patient feedback for insights into treatment effectiveness and patient
satisfaction ...Human Resources Analyzing employee feedback and
surveys to improve workplace culture and retention
...
Communication Analysis in various areas within a business, including: Employee Feedback: Analyzing employee
surveys and feedback to gauge
satisfaction and engagement levels
...Customer Support: Evaluating customer interactions to improve service quality and response times
...
Data Analysis Techniques for Performance Review Key Metrics Sales figures
Customer satisfaction scores Project completion rates Attendance records Tools for Descriptive Analytics Tool Description Excel A spreadsheet software that allows for data organization and visualization
...Surveys Structured questionnaires that collect qualitative and quantitative data from employees
...
Assessment Enhance
customer satisfaction through targeted improvements
...several key components: Data Collection: Gathering relevant data from various sources, including internal records,
surveys, and market research
...
Research Analysis crucial role in business analytics, enabling organizations to make data-driven decisions, optimize operations, and enhance
customer experiences
...Focuses on understanding subjective experiences and opinions through interviews, focus groups, and open-ended
surveys ...Human Resources In human resources, research analysis aids in: Analyzing employee performance and
satisfaction ...
Using Data for Decisions Informed Strategy: Data allows companies to understand market dynamics and
customer preferences, leading to better strategic planning
...Common data collection techniques include:
Surveys and Questionnaires: Gathering qualitative and quantitative data directly from customers or employees
...embracing data-driven decision-making practices, organizations can enhance their operational efficiency, improve customer
satisfaction, and gain a competitive edge
...
Data Analytics Function Importance Marketing Helps in understanding
customer behavior and preferences, enabling targeted marketing strategies
...typically involves several key steps: Data Collection: Gathering relevant data from various sources, including databases,
surveys, and external data providers
...leveraging various analytical techniques and tools, businesses can enhance their operational efficiency, improve customer
satisfaction, and drive growth
...
Stakeholder Engagement External Stakeholders
Customers, suppliers, investors, regulators, and the community that interacts with the organization
...stakeholders effectively:
Surveys and Questionnaires: Collect quantitative and qualitative data on stakeholder opinions and
satisfaction ...
Evaluating Performance Metrics Through Data Analysis Operational Metrics Production Efficiency Inventory Turnover
Customer Satisfaction Score (CSAT) Marketing Metrics Conversion Rate Customer Acquisition Cost (CAC) Net Promoter Score (NPS)
...Collect Data: Gather relevant data from various sources, including internal databases,
surveys, and market research
...
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