Employee Engagement Score
Key Metrics for Decision Making
Evaluate Business Performance
Summarizing Business Performance Metrics
Business Metrics
Performance Metrics
Performance Metrics
Key Metrics
Key Metrics for Understanding Business Performance 
article outlines the various metrics used to assess business performance, categorized into financial, operational, customer, and
employee metrics
...Metric Description Formula Customer Satisfaction
Score (CSAT) Measures how products or services meet customer expectations
...Employee Metrics Employee metrics are crucial for assessing workforce performance and
engagement ...
Key Indicators 
broadly categorized into the following types: Financial Indicators Operational Indicators Customer Indicators
Employee Indicators 1
...Indicator Description Formula Customer Satisfaction
Score (CSAT) Measures customer satisfaction with a product or service
...Employee Indicators Employee indicators assess workforce performance and
engagement levels
...
Key Metrics for Decision Making 
Fulfillment Time Customer Metrics Metrics that evaluate customer satisfaction and
engagement ...Customer Satisfaction
Score (CSAT)
Employee Metrics Metrics that assess employee performance and satisfaction
...
Evaluate Business Performance 
Common categories of KPIs include: Financial KPIs Customer KPIs Process KPIs
Employee KPIs Financial KPIs Financial KPIs are metrics that provide insights into the financial health of a business
...Customer KPIs Customer KPIs focus on customer satisfaction and
engagement ...Examples include: Customer KPI Description Customer Satisfaction
Score (CSAT) Measures customer satisfaction with a product or service
...
Summarizing Business Performance Metrics 
The primary categories include: Financial Metrics Operational Metrics Customer Metrics
Employee Metrics Marketing Metrics 1
...Customer Metrics Customer metrics measure customer satisfaction and
engagement, providing insights into customer behavior and preferences
...customer metrics include: Metric Description Formula Customer Satisfaction
Score (CSAT) Measures customer satisfaction with a product or service (Number of Satisfied Customers / Total Customers Surveyed) × 100
...
Business Metrics 
are some common categories of business metrics: Financial Metrics Operational Metrics Customer Metrics
Employee Metrics Marketing Metrics Financial Metrics Financial metrics are critical for assessing the financial health of a business
...Key customer metrics include: Metric Description Customer Satisfaction
Score (CSAT) A measure of customer satisfaction with a product or service
...Employee Metrics Employee metrics provide insight into workforce performance and
engagement ...
Performance Metrics (K) 
Performance metrics are quantifiable measures used to evaluate the success of an organization,
employee, project, or process in meeting objectives for performance
...Cycle Time Inventory Turnover Customer Metrics Customer Satisfaction
Score (CSAT) Net Promoter Score (NPS) Customer Retention Rate Customer Lifetime Value (CLV) Employee Metrics
...Employee Employee
Engagement Score Measures employee engagement and satisfaction levels
...
Performance Metrics 
The primary categories include: Financial Metrics Operational Metrics Customer Metrics
Employee Metrics Project Metrics 1
...Customer Metrics Customer metrics measure customer satisfaction, loyalty, and
engagement ...Important customer metrics include: Metric Description Customer Satisfaction
Score (CSAT) A measure of customer satisfaction with a product or service, usually obtained through surveys
...
Key Metrics 
several types based on their focus and application: Financial Metrics Operational Metrics Customer Metrics
Employee Metrics Marketing Metrics Financial Metrics Financial metrics assess the financial health and performance of an organization
...Key customer metrics include: Metric Description Customer Satisfaction
Score (CSAT) Measure of customer satisfaction with a product or service
...Employee Metrics Employee metrics evaluate workforce performance and
engagement ...
Performance 
areas of performance evaluation include: Financial Performance Operational Performance Customer Performance
Employee Performance 2
...Net Promoter
Score (NPS), Customer Satisfaction Score (CSAT) Employee Metrics Metrics that evaluate employee performance and
engagement ...Score (CSAT) Employee Metrics Metrics that evaluate employee performance and
engagement ...
Nebenberuflich (z.B. mit Nebenjob) selbstständig u. Ideen haben
Der Trend bei der Selbständigkeit ist auf gute Ideen zu setzen und dabei vieleich auch noch nebenberuflich zu starten - am besten mit einem guten Konzept ...
Nebenberuflich selbstständig 
Nebenberuflich selbständig ist, wer sich neben seinem Hauptjob im Anstellungsverhältnis eine selbständige Nebentigkeit begründet.