Net Promoter Score
Effectiveness
Operational Metrics
Service Excellence
Improve Customer Engagement Strategies
Maximizing Customer Satisfaction
Impact Metrics
Understanding Business Performance Metrics
Key Metrics 
Average Handle Time Customer Metrics Customer Satisfaction
Score (CSAT)
Net Promoter Score (NPS) Customer Lifetime Value (CLV) Marketing Metrics Conversion Rate Cost per Acquisition (CPA)
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Business Performance
Effectiveness Customer Satisfaction
Score (CSAT) Assesses customer satisfaction with products or services
...Net Promoter Score (NPS) Measures customer loyalty and likelihood of referrals
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Operational Metrics Net Profit Margin The percentage of revenue that remains as profit after all expenses are deducted
...Customer Satisfaction
Score A measure of how products or services meet customer expectations
...Net
Promoter Score (NPS) A measure of customer loyalty and likelihood to recommend the company
...
Service Excellence Net Promoter Score (NPS) NPS is a metric used to gauge customer loyalty by asking customers how likely they are to recommend a business to others
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Improve Customer Engagement Strategies Common KPIs include: KPI Description Customer Satisfaction
Score (CSAT) A measure of how satisfied customers are with a brand's products or services
...Net Promoter Score (NPS) A metric that gauges customer loyalty by asking how likely they are to recommend the brand
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Maximizing Customer Satisfaction interactions Measuring customer satisfaction can be accomplished through various methods, including surveys, feedback forms, and
net promoter scores (NPS)
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Impact Metrics The following are some common types: Financial Metrics Return on Investment (ROI)
Net Profit Margin Customer Acquisition Cost (CAC) Operational Metrics Efficiency Ratio Time to Market Production
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Understanding Business Performance Metrics Below are some of the most common categories: Financial Metrics Revenue Growth Rate
Net Profit Margin Return on Investment (ROI) Current Ratio Operational Metrics Inventory Turnover Order
...Acquisition (CPA) Customer Metrics Customer Satisfaction
Score (CSAT) Net
Promoter Score (NPS) Customer Retention Rate Churn Rate Marketing Metrics Conversion Rate Click-Through
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Key Success Metrics Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Lifetime Value (CLV) Operational Metrics Measures that evaluate the efficiency of operations
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