Total Return
Evaluating Customer Satisfaction Metrics
Performance Metrics for Strategic Growth
Performance Metrics for Business Evaluation
Investment Analysis
Customer Acquisition
Viability
Techniques for Assessing Financial Viability
Evaluating Customer Satisfaction Metrics 
Customer satisfaction metrics are vital for several reasons: Customer Retention: Satisfied customers are more likely to
return, leading to higher retention rates
...CSAT = (Number of Satisfied Customers /
Total Respondents) x 100 Customer Effort Score (CES) Assesses the ease of customer interaction with a business
...
Performance Metrics for Strategic Growth Customer Lifetime Value (CLV) Determines the
total revenue a company can expect from a customer throughout their relationship, guiding customer retention strategies
...Return on Investment (ROI) Evaluates the profitability of an investment by comparing the return generated to the cost of the investment
...
Performance Metrics for Business Evaluation commonly used metrics include: Revenue Growth Profit Margin Customer Acquisition Cost Customer Retention Rate
Return on Investment (ROI) Employee Productivity Market Share Net Promoter Score (NPS) Revenue Growth Revenue growth is a key metric that indicates the rate at which a company's
...Market Share Market share is the percentage of
total sales in an industry that a company captures
...
Investment Analysis Some of the common metrics used in investment analysis include: Metric Description
Return on Investment (ROI) A measure of the profitability of an investment relative to its cost
...Debt-to-Equity Ratio A measure of a company's financial leverage that compares its
total debt to its shareholders' equity
...
Customer Acquisition effectiveness of customer acquisition strategies, businesses can track various metrics: Customer Acquisition Cost (CAC): The
total cost of acquiring a new customer, including marketing and sales expenses
...Return on Investment (ROI): The financial return generated from customer acquisition efforts relative to the costs incurred
...
Viability Financial Viability: This aspect examines whether a project can generate sufficient revenue to cover its costs and provide a
return on investment
...Break-even Analysis Calculation of the point at which
total revenues equal total costs, indicating no profit or loss
...
Techniques for Assessing Financial Viability Solvency Ratio Debt-to-Equity Ratio =
Total Debt / Total Equity A lower ratio indicates lower financial risk
...Techniques such as net present value (NPV), internal rate of
return (IRR), and payback period analysis are used to assess the profitability and feasibility of investment opportunities
...
Financial Performance Insights Net Income / Revenue
Return on Assets (ROA) Measures a company's ability to generate profit from its assets
...Net Income /
Total Assets Return on Equity (ROE) Indicates how effectively management is using a company’s assets to create profits
...
Business Insights Some common performance metrics used in business include: Metric Description Revenue
Total income generated from sales of products or services
...Return on Investment (ROI) Ratio of net profit to the cost of investment, measuring the efficiency of investments
...
Operational Metrics Score First Pass Yield Financial Metrics Cost per Acquisition
Return on Investment (ROI) Gross Margin Time Metrics Lead Time On-Time Delivery Rate Time to Market
...Description Industry Application Cycle Time The
total time from the beginning to the end of a process
...
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