Customer Service
Metrics Analysis
Understanding Consumer Behavior Patterns
Data Performance
Data Sharing
Exploration
The Impact of AI on Business Intelligence
Building Models with Data Mining
Essentials 
Data Visualization Power BI A business analytics
service by Microsoft providing interactive visualizations and business intelligence capabilities
...Customer segmentation
...
Data Visualization Best Practices 
Customer Satisfaction Survey Results A
service-based company visualized customer satisfaction survey results using pie charts to represent different satisfaction levels
...
Metrics Analysis 
By evaluating key performance indicators (KPIs), organizations can gain insights into their operations,
customer behavior, and overall effectiveness
...Google Analytics: A web analytics
service that tracks and reports website traffic, providing insights into user behavior
...
Understanding Consumer Behavior Patterns 
Consumer behavior patterns refer to the various ways in which consumers make decisions about purchasing products or
services
...Understanding these patterns is crucial for businesses, as it enables them to tailor their marketing strategies, improve
customer satisfaction, and ultimately drive sales
...
Data Performance 
Customer Satisfaction: Improved data performance can lead to better customer insights, enhancing customer
service and satisfaction
...
Data Sharing 
Innovation: Encourages the development of new products and
services through shared insights
...Enhance
Customer Insights: Combine data from sales, marketing, and customer service to gain a holistic view of customer behavior
...
Exploration 
Identifying Opportunities: Through exploration, businesses can identify new market opportunities and
customer needs
...Microsoft Power BI - A business analytics
service that provides interactive visualizations and business intelligence capabilities
...
The Impact of AI on Business Intelligence 
Expansion of Self-
Service BI: More user-friendly AI tools will empower non-technical users to perform their analyses
...Amazon Predictive Analytics for Inventory Management Reduced stockouts and improved
customer satisfaction
...
Building Models with Data Mining 
Some notable applications include:
Customer Segmentation: Identifying distinct groups of customers based on purchasing behavior and demographics
...Churn Prediction: Identifying customers likely to leave a
service based on their behavior and engagement levels
...
Strategic Insights 
Marketing In marketing, strategic insights help organizations understand
customer preferences, optimize campaigns, and enhance customer engagement
...This leads to cost reductions and improved
service levels
...
Selbstständig machen mit Ideen 
Der Weg in die Selbständigkeit beginnt nicht mit der Gründung eines Unternehmens, sondern davor - denn: kein Geschäft ohne Geschäftsidee. Eine gute Geschäftsidee fällt nicht immer vom Himmel und dem Gründer vor die auf den Schreibtisch ...