Customer Service
Trends in Analysis
Summary
Performance Review
Techniques
Actionable Metrics
Data Analysis Tools for Business Success
Enhancing User Experience with Data Analysis
Business Analytics Tools 
Microsoft Power BI - A business analytics
service that provides interactive visualizations and business intelligence capabilities
...Enhanced
Customer Insights: Understanding customer behavior helps in tailoring products and services to meet their needs
...
Performance Indicators Industry Common KPIs Retail Sales per square foot,
Customer footfall, Inventory turnover Manufacturing Overall Equipment Effectiveness (OEE), Production volume, Defect rate
...Microsoft Power BI - A business analytics
service that provides interactive visualizations and business intelligence capabilities
...
Trends in Analysis Natural Language Processing: Analyzing unstructured data from sources like social media and
customer feedback
...This trend emphasizes the importance of self-
service analytics tools that empower employees to analyze data without needing extensive technical knowledge
...
Summary Market research,
customer satisfaction surveys Cluster Analysis A technique used to group similar objects into clusters based on selected characteristics
...Operations Management: Statistical quality control is used to monitor and improve manufacturing processes and
service delivery
...
Performance Review Sales Performance Revenue generated, number of new clients acquired
Customer Service Customer satisfaction score, response time Project Management On-time delivery rate, budget adherence
...
Techniques in text mining include: Data Collection: Gathering text data from various sources such as social media, surveys, and
customer feedback
...It is widely used in market research, customer
service, and brand management
...
Actionable Metrics Conversion Metrics Measures the effectiveness of marketing efforts in converting leads to
customers
...Conversion Rate Engagement Metrics Tracks user interaction with products or
services
...
Data Analysis Tools for Business Success Enhance
customer experiences through personalized
services
...
Enhancing User Experience with Data Analysis organizations can gain insights into user behavior, preferences, and needs, ultimately leading to more tailored and effective
services
...A positive user experience can lead to increased
customer satisfaction, loyalty, and advocacy
...
Big Data Impact on Society Improved
Customer Experience Understanding customer preferences allows businesses to tailor products and
services to meet their needs
...
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