Customer Satisfaction Score
Operational Metrics
Customer Behavior Analysis
Understanding Key Performance Indicators
Strategic Metrics
Variables
Assessments
Performance Metrics
Business Performance Analysis Techniques 
Customer KPIs: Metrics focused on customer
satisfaction and engagement, such as Net Promoter
Score (NPS) and customer retention rates
...
Operational Metrics Throughput Utilization Rate Quality Metrics Defect Rate
Customer Satisfaction Score First Pass Yield Financial Metrics Cost per Acquisition Return on Investment (ROI)
...
Customer Behavior Analysis Customer Behavior Analysis is a crucial aspect of business analytics that focuses on understanding the actions and decision-making processes of consumers
...Net Promoter
Score (NPS) A measure of customer loyalty and
satisfaction based on how likely customers are to recommend a business to others
...
Understanding Key Performance Indicators Examples include sales revenue, number of new
customers, and profit margins
...Qualitative KPIs: These are descriptive and subjective measures, such as customer
satisfaction ratings and employee engagement
scores
...
Strategic Metrics Revenue growth, profit margins, return on investment (ROI)
Customer Metrics Metrics that gauge customer
satisfaction and engagement
...Net promoter
score (NPS), customer retention rate, customer acquisition cost Operational Metrics Measures that evaluate the efficiency of business processes
...
Variables For example,
customer satisfaction ratings (e
...25% Customer Satisfaction
Score A measure of customer satisfaction, often collected through surveys
...
Assessments most common types: Data Quality Assessment Risk Assessment Performance Assessment Market Assessment
Customer Assessment Data Quality Assessment Data quality assessment involves evaluating the accuracy, completeness, consistency, and reliability of data used in analytics
...Example of KPIs KPI Description Target Customer
Satisfaction Score Measures customer satisfaction with products/services
...
Performance Metrics Metrics Cycle Time Capacity Utilization Inventory Turnover
Customer Metrics Customer
Satisfaction Score (CSAT) Net Promoter Score (NPS) Customer Retention Rate Employee Metrics
...
Data Metrics Metric Description Application
Customer Acquisition Cost (CAC) The cost associated with acquiring a new customer
...Net Promoter
Score (NPS) A measure of customer
satisfaction and loyalty based on their likelihood to recommend the business
...
Business Case Studies Utilizing Data Analysis examining these case studies, we can gain insights into how data-driven decision-making can enhance operational efficiency,
customer satisfaction, and overall profitability
...Metrics Results Churn Rate Reduced by 15% Customer Satisfaction
Score Increased by 20% Challenges in Data Analysis While the benefits of data analysis are clear, organizations often face challenges in its implementation:
...
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