Customer Satisfaction Score
Utilize Data for Effective Change Management
Key Performance Indicators
Management Metrics
Results
Influence
Key Metrics
Business Objectives
Maximize Operational Performance 
Customer Satisfaction Score A measure of how products or services meet customer expectations
...
Utilize Data for Effective Change Management organizations identify the need for change by analyzing: Performance metrics Employee feedback Market trends
Customer satisfaction scores For example, a decline in customer satisfaction scores may indicate a need to change service delivery methods
...
Key Performance Indicators Finance
Customer Acquisition Cost (CAC) Total cost of acquiring a new customer, including marketing and sales expenses
...General Business Customer
Satisfaction Score (CSAT) Measure of customer satisfaction based on surveys and feedback
...
Management Metrics crucial for evaluating various aspects of organizational performance, including financial health, operational efficiency, and
customer satisfaction ...Financial Net Promoter
Score (NPS) Measures customer loyalty and satisfaction by asking customers how likely they are to recommend the business
...
Results Customer Results Insights into customer
satisfaction, retention rates, and engagement levels
...Financial Customer Satisfaction
Score (CSAT) Measures customer satisfaction with a product or service
...
Influence Metric Description Net Promoter
Score (NPS) A metric that assesses
customer loyalty and
satisfaction ...
Key Metrics Metrics Efficiency Ratio Capacity Utilization Average Handle Time
Customer Metrics Customer
Satisfaction Score (CSAT) Net Promoter Score (NPS) Customer Lifetime Value (CLV) Marketing
...
Business Objectives Customer Objectives: Goals aimed at enhancing customer
satisfaction and loyalty
...Customer Objectives Achieve a customer satisfaction
score of 90% or higher in the next survey
...
Identify Key Performance Indicators Effectively customer satisfaction ratings)
...Quantitative Customer Satisfaction
Score (CSAT) Measures customer satisfaction with a product or service
...
Business Impact Market Impact: Influence on market share, brand reputation, and
customer loyalty
...Financial Net Promoter
Score (NPS) Assesses customer loyalty and
satisfaction ...
FranchiseBOX Franchiseportal und -vergleich 
Franchisebox bietet einen direkten Franchise-Vergleich. Aktuelle ist das Franchiseportal 
in Deutschland vertreten ...
Deutsch
Österreich
Italiano
English
Français
Español
Nederlands
Português
Polski
