Customer Satisfaction Score
Constructs
Identify Operational Improvements
Business Metrics Assessment
Competitive Metrics
Impact Metrics
Data Metrics
Outcomes
Value 
Importance of Value in Business Understanding and maximizing value is essential for businesses for several reasons:
Customer Satisfaction: Delivering value enhances customer satisfaction, leading to repeat business and loyalty
...Net Promoter
Score (NPS): A measure of customer loyalty and satisfaction that indicates the perceived value of a brand
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Constructs Examples include intelligence,
satisfaction, and brand loyalty
...Examples include sales figures, employee turnover rates, and
customer feedback
scores
...
Identify Operational Improvements Overview Operational improvements can lead to significant cost savings, increased productivity, and improved
customer satisfaction ...Customer Satisfaction
Score: Measures customer feedback and satisfaction levels
...
Business Metrics Assessment Inventory Turnover, Cycle Time, Capacity Utilization
Customer Metrics Metrics that measure customer
satisfaction and engagement
...Net Promoter
Score (NPS), Customer Lifetime Value (CLV), Churn Rate Employee Metrics Metrics that gauge employee performance and satisfaction
...
Competitive Metrics metrics provide insights into various aspects of a company's operations, including market share, financial performance, and
customer satisfaction ...Net Promoter
Score (NPS) A metric that measures customer loyalty and the likelihood of customers recommending a company's products or services
...
Impact Metrics types: Financial Metrics Return on Investment (ROI) Net Profit Margin
Customer Acquisition Cost (CAC) Operational Metrics Efficiency Ratio Time to Market Production Yield
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Data Metrics Customer Metrics: Metrics that provide insights into customer behavior and
satisfaction ...Net profit divided by total investment Net Promoter
Score (NPS) A metric that gauges customer loyalty and satisfaction
...
Outcomes Efficiency Improvements Process Optimization Resource Utilization
Customer Outcomes Customer
Satisfaction Customer Retention Rates Net Promoter
Score (NPS) Employee Outcomes Employee
...
Measurement objectives Identify areas for improvement Make informed strategic decisions Enhance operational efficiency Improve
customer satisfaction Types of Measurement There are several types of measurement commonly used in business analytics and intelligence: Type
...Net Promoter
Score (NPS), Customer Retention Rate Employee Measurement Evaluates employee performance and engagement
...
Using Metrics for Growth Enhance
customer satisfaction and retention
...Net Promoter
Score (NPS) Operational Metrics Metrics that assess the efficiency of business operations
...
Eine Geschäftsidee ohne Eigenkaptial 
Wenn ohne Eigenkapital eine Geschäftsidee gestartet wird, ist die Planung besonders wichtig. Unter Eigenkapital zum Selbstständig machen versteht man die finanziellen Mittel zur Gründung eines Unternehmens. Wie macht man sich selbstständig ohne den Einsatz von Eigenkapital? Der Schritt in die Selbstständigkeit sollte gut überlegt sein ...
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