Customer Satisfaction Score
Operational Strategy
Performance Tracking
Key Metrics
Data Analysis Metrics
Building Predictive Models for Success
Utilizing Data for Performance Improvement
Key Performance Analysis
Analyzing User Metrics 
include: Improving User Experience: Understanding how users interact with a product can lead to enhancements that improve
satisfaction and retention
...Customer Lifetime Value (CLV) The total revenue a business can expect from a single customer over their lifetime
...Net Promoter
Score (NPS) A measure of customer loyalty and satisfaction based on their likelihood to recommend a product
...
Operational Strategy Quality Improvement: Focuses on enhancing product and service quality to meet
customer expectations
...Applicable across various sectors to enhance customer
satisfaction ...Customer Satisfaction
Score A measure of how products or services meet customer expectations
...
Performance Tracking Customer Metrics: Evaluate customer
satisfaction and engagement, such as net promoter
score (NPS) and customer retention rates
...
Key Metrics Customer Satisfaction Score (CSAT) A measure of customer satisfaction with a product or service, usually obtained through surveys
...
Data Analysis Metrics progress towards goals Identify trends and patterns in data Optimize processes and improve efficiency Enhance
customer satisfaction and engagement Allocate resources effectively Types of Data Analysis Metrics Data analysis metrics can be categorized into various types based on their
...Average Purchase Value × Average Purchase Frequency × Customer Lifespan Net Promoter
Score (NPS) A measure of customer loyalty and satisfaction
...
Building Predictive Models for Success In the realm of business, predictive models can aid in decision-making processes, optimize operations, and enhance
customer satisfaction ...6 Model Evaluation Evaluate the model using metrics such as: Accuracy Precision and Recall F1
Score ROC-AUC Score 3
...
Utilizing Data for Performance Improvement Descriptive Analytics Data Collection: Gathering relevant data from various sources, including transactional systems,
customer feedback, and market research
...Enhanced Customer
Satisfaction Understanding customer behavior and preferences helps businesses tailor their offerings to meet customer needs effectively
...Examples include: Sales Growth Rate Customer Retention Rate Net Promoter
Score (NPS) Average Order Value (AOV) 3
...
Key Performance Analysis Year-over-year revenue growth
Customer Satisfaction Score Assesses customer satisfaction through surveys and feedback
...
Performance Evaluation Marketing
Customer Acquisition Cost (CAC) The cost associated with acquiring a new customer
...Customer Service Customer
Satisfaction Score (CSAT) A measure of customer satisfaction with products or services
...
Analyze Key Performance Indicators Data Collection: Gather data from various sources such as CRM systems, financial reports, and
customer feedback
...Finance Customer
Satisfaction Score (CSAT) A measure of customer satisfaction with a product or service
...
Geschäftsiee Selbstläufer 
Der Start in die eigene Selbständigkeit beginnt mit einer Geschäftsidee u.zw. weit vor der Gründung des Unternehmens. Ein gute Geschäftsidee mit neuartigen Ideen und weiteren positiven Eigenschaften wird zur
"Selbstläufer Geschäftsidee". Hier braucht es dann nicht mehr viel, bis ein grosser Erfolg entsteht ...
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